Shipping Policy

SHIPPING POLICY

Last updated: 19 January 2026

This Shipping Policy applies to all purchases made through ZENVY CLUB L.L.C-FZ ("ZENVY Club", "we", "us", "our"), registered in Meydan Free Zone, Dubai, United Arab Emirates.

1. Digital and Physical Products

ZENVY Club offers both digitally delivered products and physical merchandise.

The following categories are delivered digitally:

  • ZENVY Membership Cards
  • VIBE Cards
  • VIBE Boosters
  • Any other membership-based or benefit-based products

No physical shipment is required for the activation, usage, or enjoyment of these products.

Physical merchandise, including apparel, accessories, and lifestyle products, is shipped to the delivery address provided at checkout. See section 5 below.

2. Membership & VIBE Products – Delivery Confirmation

  • Upon successful payment, ZENVY Membership and VIBE products are considered delivered immediately in digital form.
  • Digital delivery may include account activation, digital card access, benefits, or system-based access.
  • Once the digital product is made available to the customer, the order is deemed fully delivered and completed.

3. Physical Membership Cards (Optional Add-On)

  • In certain cases, customers may choose to purchase a physical membership card for an additional fee.
  • The physical card is a supplementary item only and does not replace digital delivery.
  • Delivery of the digital membership constitutes full delivery of the product, regardless of whether a physical card is shipped, delayed, or received.

Customers acknowledge and agree that:

  • The digital membership is the primary product
  • The physical card is optional and non-essential
  • Failure to receive a physical card does not invalidate the digital delivery or membership activation

4. No Shipping Obligation for Digital Products

  • ZENVY Club is not obligated to ship any physical item for digital membership, VIBE, or booster products.
  • No shipping timelines, courier tracking, or delivery guarantees apply to digital products.
  • Customers agree that no physical delivery is required for fulfillment of these products.

5. Physical Merchandise

For physical merchandise sold through our store:

  • Shipping details, timelines, and costs are stated on the relevant product page and at checkout
  • Orders are dispatched once payment is confirmed
  • Tracking information is provided where available from the carrier
  • Customs duties and import charges, where applicable, are the responsibility of the customer

6. Shipping Delays & Liability

ZENVY Club shall not be held responsible for:

  • Delays or failures caused by third-party couriers
  • Customs, regulatory, or logistical issues
  • Incorrect or incomplete delivery information provided by the customer

7. Contact Information

For shipping-related inquiries, please contact:

Email: support@zenvyclub.com
Company: ZENVY CLUB L.L.C-FZ
Registered Address:
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates