Refund Policy

REFUND POLICY

Last updated: 21 January 2026

This Refund Policy applies to all purchases made through ZENVY CLUB L.L.C-FZ ("ZENVY Club", "we", "us", "our"), registered in Meydan Free Zone, Dubai, United Arab Emirates.

By completing a purchase on our website or through our partner channels, you agree to the terms outlined below.

1. General Refund Conditions

Refunds are only available if all conditions stated in this policy are fully met.
ZENVY Club reserves the right to refuse any refund request that does not comply with these terms.

Refunds are processed to the original payment method only, subject to approval and payment gateway processing timelines.

2. Physical Products (Online Purchases)

  • Refund requests for physical products purchased online must be submitted within 14 days from the date of delivery.
  • To be eligible for a refund:
    • The product must be unused, unworn, and in original packaging
    • The product must be in resalable condition
  • Any product showing signs of use, damage, or alteration will not be eligible for a refund.

Shipping fees, customs duties, and handling charges are non-refundable, unless the item is defective or incorrectly supplied.

3. Physical Store Purchases

  • For products purchased in-store (physical retail locations), refund requests must be submitted within 14 days from the date of purchase.
  • Products must be unused and in original condition.
  • Proof of purchase is mandatory.

4. Membership Cards

  • Refund requests for ZENVY Membership Cards must be submitted within 72 hours from the time of purchase.
  • Once a membership card is activated, accessed, or used in any form, no refund will be issued.
  • Membership benefits, privileges, or services once accessed are considered consumed.

5. VIBE Rewards & ZENVY Club VIBE

  • Any cancellation or refund request related to ZENVY Club VIBE must be submitted within 48 hours of the transaction.
  • If a refund request is not submitted within 48 hours, the VIBE will be deemed used and non-refundable.
  • If VIBE has been used at any partner merchant, partially or fully, no refund will be issued under any circumstances, regardless of the amount used.
  • For a VIBE-related refund to be approved:
    • The VIBE must be completely unused
    • No redemption, transfer, or partial usage must have occurred

6. Non-Refundable Items

The following items are strictly non-refundable:

  • Used or partially used products
  • Activated or used membership cards
  • Used, partially used, or expired VIBE
  • Digital services or benefits that have already been accessed
  • Promotional, discounted, or special campaign items (unless required by law)

7. Refund Processing

  • Approved refunds will be processed through the original payment method.
  • Processing times may vary depending on the payment provider (for example, Tap Payments, card issuers, banks).
  • ZENVY Club is not responsible for delays caused by third-party payment processors.

8. Fraud Prevention & Abuse

ZENVY Club reserves the right to refuse refunds where abuse, fraud, or violation of this policy is suspected.

9. Contact Information

For refund-related inquiries, please contact:

Email: support@zenvyclub.com
Company: ZENVY CLUB L.L.C-FZ
Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates