Privacy Policy

PRIVACY POLICY

Last updated: 21 January 2026

This Privacy Policy describes how ZENVY CLUB L.L.C-FZ ("ZENVY Club", "Company", "we", "us", "our"), registered in Meydan Free Zone, Dubai, United Arab Emirates, collects, uses, stores, and protects personal information.

By accessing or using our website, services, or products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and payment-related information
  • Account and membership details

b) Technical & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited, interactions, and usage patterns
  • Cookies and similar tracking technologies

c) Transactional Information

  • Purchase history
  • Membership status
  • VIBE records and usage history

2. How We Use Your Information

Your information may be used for the following purposes:

  • To provide, activate, and manage memberships and digital products
  • To process payments and transactions
  • To communicate service-related updates and support responses
  • To improve website functionality, security, and user experience
  • To comply with legal, regulatory, and contractual obligations
  • To prevent fraud, abuse, and unauthorized use

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • User consent, where applicable

4. Data Sharing & Disclosure

ZENVY Club does not sell or rent personal data.

We may share information only with:

  • Payment processors and financial institutions
  • Technology, hosting, and infrastructure providers
  • Regulatory authorities when required by law
  • Professional advisors (legal, accounting, compliance)

All third parties are required to handle data in accordance with applicable laws and confidentiality obligations.

5. Payment Information

Payment transactions are processed through secure third-party payment gateways.
ZENVY Club does not store full payment card details on its servers.

All payment processing complies with applicable security and compliance standards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze traffic and usage trends
  • Improve user experience

Users may manage cookie preferences through their browser settings. Disabling cookies may affect certain website features. For further detail, please see our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual and service obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Once no longer required, data is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal data against:

  • Unauthorized access
  • Loss, misuse, or alteration
  • Disclosure or destruction

However, no system can guarantee absolute security, and users acknowledge this inherent risk.

9. User Rights

Subject to applicable laws, users may have the right to:

  • Request access to personal data
  • Request correction of inaccurate information
  • Request deletion where legally permissible
  • Object to certain processing activities

Requests may be submitted using the contact details below and will be handled in accordance with UAE regulations.

10. International Data Transfers

Personal data may be processed or stored outside the UAE where required for operational purposes.
In such cases, ZENVY Club ensures reasonable safeguards are in place to protect data.

11. Children's Privacy

ZENVY Club services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

12. Changes to This Policy

ZENVY Club reserves the right to update this Privacy Policy at any time.
Continued use of services constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, please contact:

ZENVY CLUB L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Email: support@zenvyclub.com